Privacy Policy

1. Information We Collect

When you create a business account, place an order, or contact our support team, we may collect the following types of information:

• Business name, contact person, and job title
• Email address, phone number, and mailing address
• Tax identification numbers and business licenses (for trade account verification)
• Order history and purchase preferences
• Payment information (processed securely through third-party payment processors)
• Website usage data including IP address, browser type, and pages visited

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling your orders
• Managing your business account and providing customer support
• Sending order confirmations, shipping updates, and invoices
• Communicating about product updates, promotions, and new inventory (with opt-out option)
• Improving our website and product offerings based on usage analytics
• Complying with legal obligations and preventing fraud

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With shipping carriers and logistics partners to fulfill your orders
• With payment processors to complete transactions
• When required by law or to protect our legal rights
• With your explicit consent

4. Data Security

We implement industry-standard security measures including SSL encryption, secure server infrastructure, and regular security audits. Access to your personal information is restricted to authorized personnel who require it for business purposes. While we strive to protect your data, no method of electronic storage or transmission is 100% secure.

5. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

6. Your Rights

You have the right to:

• Access and review the personal information we hold about you
• Request corrections to inaccurate or incomplete data
• Request deletion of your personal information, subject to legal requirements
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

7. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at privacy@lachairs.com or call 800-531-9968.